Turnaround & Delivery
TURN AROUND TIME FOR PERSONALISED ORDERS IS 5-7 WORKING DAYS
PERSONALISED ORDERS ARE DISPATCHED FROM US WITHIN 5-7 WORKING DAYS
DELIVERY TIME IS NOT INCLUDING OUR TURNAROUND TIME
All items are sent using Royal Mails fully Tracked Service
LOST ITEMS - It is important to note the following: we do not take any responsibility for lost mail when our courier has provided us with sufficient evidence of delivery in the form of a signature or GPS Evidence this has been delivered to the correct address. We use a Royal Mail fully tracked service which is fully tracked throughout the network.
Please be aware that if you claim none delivery despite our courier recording your delivery as successful we will not automatically refund or replace the items. This includes the safe place option. The procedure of a claim can take a number of weeks to process due to the driver being interviewed and we will also need a legally binding document signed by yourself to confirm ‘Denial Of Receipt’ to proceed with the claim. Once Royal Mail have accepted the claim and reimbursed the costs we have lost we will then discuss the replacement of your order. We do not refund any orders or amendments to order in this case but we do offer a size increase to cover the time it has taken to process the claim.